Terms and Conditions - Lawn Mowing Sudbury
Welcome to Lawn Mowing Sudbury. By engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Service Agreement
Our lawn mowing services are designed to meet the needs of homeowners and businesses in Sudbury. The following outlines the scope and parameters of our services:
- Scope of Services: We provide regular lawn mowing, trimming, edging, and debris removal to ensure your lawn remains healthy and aesthetically pleasing.
- Service Schedule: Services are typically scheduled on a weekly or bi-weekly basis, depending on the growth rate of your lawn and your specific requirements.
- Service Area: Our operations are focused within the Sudbury region. Areas outside this region may incur additional charges.
Customization of Services
Clients may request additional services or specific customization to their lawn care regimen. These requests will be accommodated based on feasibility and may result in adjusted pricing.
Payment Terms
Our payment policies ensure transparency and fairness for all our clients:
- Pricing: Our pricing structure is based on lawn size, frequency of service, and any additional requests. Detailed quotes are provided upon request.
- Payment Methods: We accept various payment methods, including cash, credit/debit cards, and online payments. All transactions are secure and confidential.
- Payment Schedule: Payments are due upon completion of each service unless an alternative arrangement has been made in the service contract.
- Late Payments: Late payments may result in service suspension until outstanding balances are cleared. A late fee may also be applied.
Billing Inquiries
If you have any questions or concerns regarding your bill, please contact our billing department within 10 business days of receiving your invoice.
Cancellation and Rescheduling
We understand that schedules can change. Our policies regarding cancellation and rescheduling are as follows:
- Notice Period: Clients must provide at least a 24-hour notice for cancellations or rescheduling requests.
- Cancellation Fees: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee equivalent to 50% of the service charge.
- Rescheduling: We strive to accommodate rescheduling requests based on availability. However, specific time slots cannot be guaranteed.
Emergency Cancellations
In cases of emergency where prior notice is not possible, we will assess cancellation fees on a case-by-case basis to determine fairness.
Client Responsibilities
To ensure optimal service delivery, clients agree to the following responsibilities:
- Access: Provide clear access to all areas of the lawn to be serviced during scheduled times.
- Safety: Secure pets, children, and any potential hazards that may pose risks to our staff or hinder service delivery.
- Obstructions: Remove any obstacles such as garden tools, toys, or equipment that may interfere with the mowing process.
Property Preparations
Preparing your property by clearing debris and ensuring unobstructed pathways will facilitate efficient service and prevent potential damages.
Liability and Insurance
We prioritize the safety and satisfaction of our clients. Our liability and insurance policies include:
- Damage Coverage: We are responsible for any damage directly caused by our staff during the execution of our services.
- Insurance: Lawn Mowing Sudbury maintains comprehensive liability insurance to cover potential damages or injuries that may occur during service.
- Limitations: We are not liable for damages resulting from pre-existing conditions, extreme weather events, or other factors beyond our control.
Claims Process
In the event of damage, clients must notify us within 48 hours to initiate a claims process. Proper documentation and evidence of the damage are required for assessment.
Termination of Services
Either party may terminate the service agreement under specific conditions:
- Termination by Client: Clients may terminate services with appropriate notice as outlined in the cancellation policy.
- Termination by Provider: We reserve the right to terminate services if client obligations are not met or if there is a breach of terms.
- Effect of Termination: Upon termination, any outstanding payments become due immediately, and services will cease as of the termination date.
Post-Termination Procedures
After termination, we will ensure all pending matters are addressed, including the return of any client property and final billing.
Amendments to Terms
We may update these terms and conditions periodically to reflect changes in our services or policies. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
Notification of Changes
Clients will be informed of changes via email or through notifications on our service platform at least 30 days prior to their implementation.
Governing Law
These terms and conditions are governed by the laws of the province of Ontario. Any disputes arising from the use of our services will be resolved within the jurisdiction of Sudbury courts.
Dispute Resolution
In the event of a dispute, both parties agree to seek an amicable resolution through negotiation or mediation before pursuing legal action.
Privacy Policy
Your privacy is of utmost importance to us. We ensure that all personal information provided is handled in accordance with our privacy policy, which is incorporated into these terms.
Data Protection
We implement robust data protection measures to safeguard your personal information from unauthorized access, disclosure, or alteration.
Acceptance of Terms
By engaging with Lawn Mowing Sudbury, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
Contact for Clarifications
If you have any questions or need further clarification regarding our terms and conditions, please reach out to our support team.
